Citizen Services
If you have any suggestions or inquiries to this page, please contact Communications Coordinator, Hafsa Haider at hhaider@cair.com
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To find your Ward and Alderman, click here
To contact your Alderman, click here
For residential parking permits- Parking Permits and Guest Passes
To look up your parking zone, click here (if you enter your adress and "none"appears, you will need to ask your alderman for a Letter of Exemption to park in the zone)
For daily guest passes, click here
To verify voter registration, look up precinct, vote early, vote by mail, click here
For non-emergency services (potholes, graffiti, etc) click here
For tenants rights assistance through the Metropolitan Tenants Organization, click here
For senior services, click here
Chicago Senior Services Hotline: 312-744-4016 (Monday through Friday, 9 a.m. to 5 p.m.)
Email at Aging@CityofChicago.org
To view your garbage and recycling schedule, click here
To apply to have Disabled Parking signs installed near your home, click here
To request tow zone parking signs at your driveway, click here
To contest a parking ticket, click here
To look up a speeding ticket, parking ticket, or red light ticket click here
For information on transportation services, click here
For health services, click here
Services include:
Immunizations
Mental health services
WIC clinics
To find community health centers and hospitals in your area, click here
To apply for fire alarm permits, click hereFor services in suburban cities, visit your city’s official government website. Common services from suburban cities include:
Permits and Licenses
Utilities
Waste services
Transportation
Senior services
Vital records (birth certificates, death certificates, marriage licenses)
Housing assistance
Health services
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To find your township website, click here Townships-by-county
Note: Some links seem to be faulty. If this is the case with your township, enter the name of your township into your search engine to find the township’s webpage
Although townships can vary in the services they provide, here are some common services your township may be able to assist you with:
If you live in an unincorporated area and you require help with road or bridge maintenance services
Property tax assistance (actual property tax assessing is typically done by the county)
Senior services and transportation
Township cemeteries
Emergency Assistance on rent or utilities
Food pantries
Senior services
Mental health services
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Cook County:
Business Services
To start a business, click here
To apply for a business license, click here
For building and zoning building permits, click here
Services Include:
Looking up building permit status
Electronic permits for the following: (Deck, Driveway, Fence, Flatwork, Generator, Masonry Wall, Pool, Re-roof, Shed/detached Garage, Signs, Sump-pump, Tent, Window Replacement)
For more Cook County Business services, click here
Resident Services
For employment opportunities, click here
To visit the Cook County health website, click here
To view a list of community health centers in Cook county, click here
Services Include: Dental, pediatrics, primary care, mental health, vision care, family medicine
Government Services
Cook County Clerk - Services include: elections services, vital records, property taxes, veterans services
Election Services
To verify voter registration, look up precinct, vote early, vote by mail, click here
Vital Records
To submit a marriage license application, click here
For birth and death certificates, click here
To register or amend a business name, click here
Property Taxes
For an overview of the Illinois property tax system and services, click here
For the delinquent property tax search click here
For more information or services, click here
To visit the cook county clerk’s website for additional services, click here
Cook County Commissioners
Services include:
Property tax appeals and exemptions
Housing assistance
Museum Passes
Public Defender Legal Assistance
Employment Opportunities
To find the Cook County Commissioner in your district, click here
List of commissioners and contact information can be found here
Cook County Clerk of the Circuit Court
To visit the Cook County Clerk of the Circuit Court’s official website, click here
Services include:
Child Support Assistance
To look up a traffic ticket, click here
For a list of statewide court forms, click here
To view the list of Cook county judges, click here
For more information or services, click here
Dupage County:
Business Services
For building projects and permits, click here
Services include:
Residential projects
Commercial projects
For procurement services, click here
Resident Services
For health and social service resources, click here
Services Include:housing, food, transportation, clothing, legal and public safety, health
For a list of assistive programs, click here
Services include:
Senior Services
Housing assistance
Gas and electric payment assistance
Caregiver and parenting services
Financial services
Transportation services
Government Services
DuPage County Clerk
Election Services
To verify voter registration, look up precinct, vote early, vote by mail, click here
To find your polling place and district, click here
Vital Records
To submit a marriage license application, click here
For more license applications, click here
For birth and death certificates, click here
To register or amend a business name, click here
Property Taxes
For property tax records, click here
For more information or services, click here
Dupage County Clerk of the Circuit Court
To visit the Dupage County Clerk of the Circuit Court’s official website, click here
Services include:
Applying for a passport
Wedding Ceremony Registration
Order court documents online
Court forms
Civil E-Filing
Criminal E-Filing
To view the list of Dupage county judges, click here
For more information or services, click here
Lake County:
Business Services
For business services, click here
Services include:
Procurement services
Vender registration
To register a business name with Lake County, click here
Resident Services
For health and social service resources, click here
Services Include:
housing, food, transportation, clothing, legal services and public safety, health, vaccines
Government Services
Lake County Clerk
Election Services
To verify voter registration, look up precinct, vote early, vote by mail, click here
To find your polling place and district, click here
Vital Records
To submit a marriage license application, click here
For birth certificates, click here
For death certificates, click here
Property Taxes
For property tax records, click here
For more information or services, click here
To visit the Lake county clerk’s website, click here
Lake County Clerk of the Circuit Court
To visit the Lake County Clerk of the Circuit Court’s official website, click here
Services include:
Applying for a passport
Petition for a dissolution of marriage
File a small claims case
Court forms
Civil E-Filing
Criminal E-Filing
Legal resources
For more information or services, click here
Will County
Business Services
To apply for building permits, submit documents, schedule inspections, pay fees, print permits, and view detailed information regarding your permits, click here
To register a business name, click here
For small business assistance, click here
Resident Services
To visit the Will county health department and community health center, click here
Services include:
Insurance assistance
Eye care
Pediatrics
Flu shots
Walk-in clinics
Mental health counseling
Family health services
To view a list of dental offices that accept medicaid for adolescents, click here
To view a list of community health centers in Will county, click here
To request a Will-Ride service (eligible groups below), click here
Senior Citizens (60 years of age and older)
Residents with a disability
Needing transportation to work
For more resident services, click here
Government Services
Will County Clerk - Services include: elections services, vital records, sold taxes
Election Services
To verify voter registration, look up precinct, vote early, vote by mail, click here
To check your voter registration, click here
Vital Records
To submit a marriage license application, click here
To apply for a marriage certificate, click here
To request birth certificates, click here
To request death certificates, click here
Taxes
For tax services, click here
Services include:
Making a payment on sold taxes
Check for sold taxes
Order a certified statement of a sold tax balance
To visit the Will county clerk’s website for additional services, click here
Will County Clerk of the Circuit Court
To visit the Will County Clerk of the Circuit Court’s official website, click here
Services include:
Civil and Criminal E-Filing
Case lookup
Court forms and ordering court documents
Traffic ticket payments
DeKalb County
Business Services
To start a business, click here
To register a business name, click here
Resident Services
To visit the DeKalb county health department, click here
Services include:
Vision and hearing screening
Flu shots
Family health services
Healthcare enrollment services
For transportation services, click here
For employment opportunities, click here
For more resident services, click here
Government Services
DeKalb County Clerk - Services include: elections services, vital records, property tax extension
Election Services
To verify voter registration, look up precinct, vote early, vote by mail, click here
To check your voter registration, click here
Vital Records
To submit a marriage license application, click here
To request birth certificates, click here
To request death certificates, click here
For passport services, click here
Taxes
For property tax services, click here
Services include:
Making a payment on sold taxes
Check for sold taxes
To visit the DeKalb county clerk’s website for additional services, click here
DeKalb County Court Services
To find Dekalb county court services, click here
For Dekalb County Circuit Clerk services, click here
Services include:
Civil and Criminal E-Filing
Case lookup
Court forms and ordering court documents
Traffic ticket payments
Peoria County
Business Services
To start a business, click here
To register a business name, click here
For building and permit services, click here
Resident Services
To visit the Peoria county health department, click here
Services include:
Dental
Flu shots
Immunization clinic
Family health services
Healthcare enrollment services
For transportation services, click here
For more resident services, click here
Government Services
Peoria County Clerk - Services include: elections services, vital records, property taxes
Election Services
To verify voter registration, look up precinct, vote early, vote by mail, click here
Vital Records
To order records, click here
Service include:
Birth Certificate
Death Certificate
Marriage License
Apply for a passport
Taxes
For property tax services, click here
To visit the Peoria county clerk’s website for additional services, click here
Peoria County Court Services
To visit the Peoria County Clerk of the Circuit Court’s official website, click here
Services include:
Civil and Criminal E-Filing
Case lookup
Court forms and ordering court documents
Traffic ticket payments
For more Peoria county services, click here
Services include
Courts and legal services
Public safety
Property taxes
E-payments
Waste and recycling
Kane
Business Services
To register a business name, click here
To apply for building permits, submit documents, pay fees, print permits, and view detailed information regarding your permits, click here
For more permit forms, click here
Resident Services
To visit the Kane county health departments, click here
Services include:
Dental
Flu shots
Immunization clinic
Family health services
Healthcare enrollment services
For the Ride in Kane transportation service, click here
*only eligible for individuals 65 and older, individuals with a disability, and those with low income who qualify for the service in Kane County
For more resident services, click here
Government Services
Kane County Clerk - Services include: elections services, vital records, property taxes
Election Services
To verify voter registration, look up precinct, vote early, vote by mail, click here
Vital Records
To order records, click here
Service include:
Birth Certificate
Death Certificate
Marriage License
Apply for a passport
Taxes
For property tax services, click here
To visit the Kane county clerk’s website for additional services, click here
Kane County Clerk of the Circuit Court
To visit the Kane County Clerk of the Circuit Court’s official website, click here
Services include:
Civil and Criminal E-Filing
Case lookup
Court forms and ordering court documents
Traffic ticket payments
For more services from Kane county, click here
Kankanee
Business Services
To apply for building permits, submit documents, schedule inspections, pay fees, print permits, and view detailed information regarding your permits, click here
To register a business name, click here
Resident Services
To visit the Kankakee county health department, click here
Services include:
Immunization clinic
Family health services
Healthcare enrollment services
For transportation services, click here
For more resident services, click here
Government Services
Kankakee County Clerk - Services include: elections services, vital records, property taxes
Election Services
To verify voter registration, look up precinct, vote early, vote by mail, click here
Vital Records
To order records, click here
Service include:
Birth Certificate
Death Certificate
Marriage License
Apply for a passport
Taxes
For tax services, click here
To visit the Kankakee county clerk’s website for additional services, click here
Kankakee County Clerk of the Circuit Court
To visit the Kankakee County Clerk of the Circuit Court’s official website, click here
Services include:
Civil and Criminal E-Filing
Case lookup
Court forms and ordering court documents
Traffic ticket payments
McHenry
Business Services
To apply for building permits, click here
To register a business name, click here
For more business license applications, click here
Resident Services
To visit the McHenry county health department, click here
Services include:
Immunization clinic
Wellness Screenings
Family health services
Healthcare enrollment services
For transportation services, click here
For more resident services, click here
Government Services
McHenry County Clerk - Services include: elections services, vital records, property taxes
Election Services
To verify voter registration, look up precinct, vote early, vote by mail, click here
Vital Records
To order records, click here
Service include:
Birth Certificate
Death Certificate
Marriage License
Apply for a passport
Taxes
For property tax services, click here
To visit the McHenry county clerk’s website for additional services, click here
McHenry County Clerk of the Circuit Court
To visit the McHenry County Clerk of the Circuit Court’s official website, click here
Services include:
Civil and Criminal E-Filing
Case lookup
Court forms and ordering court documents
Traffic ticket payments
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To find your state representatives, click here
To register to vote, click here
Driver and Motor Vehicle Services
To locate DMV facilities that provide the services you are in need of, click here
For steps and information about receiving your IL instruction permit, click here
For steps on how to apply for a new IL driver’s license/commercial driver’s license/State ID, renewals, or corrections, click here
To make an address change, click here
For license plate and sticker services, click here
For vehicle registration services, click here
For steps on how to apply for the new REAL ID, click here
For Permanent Disability Placards and License Plates, please contact the Springfield Secretary of State Office directly:
Illinois Secretary of State
Persons with Disabilities License Plates/Placard Unit
501 S. Second St. Rm. 541
Springfield, IL 62756
217-782-2709
217-782-2434
217-782-3166
For Temporary Disability Placards, you may choose to contact the above Springfield office OR a local DMV facility. To find a DMV facility that offers this service, click here, enter your zip code, and select the “Disability Placards” option on the right side of the map.
To access the application form for a disability placard, click here
Unemployment Services
For information about Illinois unemployment services, click here
Services include
Applying for unemployment insurance
Certifying for benefits
1099-G tax form
Fraud/Identity Theft support
Appeals
ILogin for IDES account
Professional Licensing Application
Services include
For new applications for first-time licensure, click here
For renewal applications for active licenses, click here
For all other licensure information and applications, click here
For information about receiving business permits, click here
Illinois Department of Human Services
To apply for Medicaid, click here
To check your application status, call the Department of Human Services helpline at (800)843-6154
To report a Medicaid address change, click here
For more information about Medicaid, click here
Services in above link include
What to do after application, if missing information is needed, or if the application is denied
Health plans and Primary Care Providers (PCPs)
Information about going to the doctor, emergencies, referrals, and covered services
To apply for a Link Card to receive cash or SNAP benefits, click hereIllinois State Board of Education
For questions about curriculum or enrollment procedures, visit your local school district website. Find your public school district and their contact information here
For steps about how to become an educator in Illinois, click here
Illinois Department of Aging
If you are seeking family and caregiver services for the elderly, click here
Services include
In-home care and adult day-services
Power of attorney services
Report abuse
Assistance for grandparents raising grandchildren
Nutrition, transportation, housing services
Senior hotline
Long term care facility services
Senior centers
Illinois Department of Corrections
To locate an individual in custody, click here
For information about how to contact an individual in custody, click here
To see registered sex offenders in your area, click here
For crime victim notification services, click here
Illinois State Police
For firearm ownership resources, click here
Services include
Applying for FOID
Checking FOID application status
CCL Instructor certification
To apply for a CCL, click here
Illinois Highway and Toll services
To apply for an I-Pass, click here
Note: You can now order the NEW I-Pass sticker tag
For other highway tolling services, click here
Services include
Pay unpaid tolls and violations
Pay by plate
E-Z Pass
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To find your representative and their office’s contact information, click here
US Citizenship and Immigration Services
Passport Services
To renew an existing passport through mail, click here
NEW: You can now renew your passport online, click here
If you are an adult applying for a passport for the first time, click here
If you are applying for a passport for your child under the age of 16, click here
If you are applying for a passport as a 16 or 17 year old, click here
To track the status of your passport application, click here
To apply for a passport card (not a passport book), click here
If an application has already been submitted and you require your passport soon for upcoming travel, please contact your congressman/congresswoman’s local office. To identify your congressman/congresswoman, click here
Permanent Resident/Green Card
To see if you are eligible for a Green Card, click here
For steps and information about how to apply for a Green Card, click here
For updates about your pending application or if you need to travel during the pending period, click here
If you have issues after receiving your welcome notice, such as those listed below, click here
You moved before receiving your card
There is an error on the welcome notice or card
It has been over 30 days since you were granted permanent residency and you have not received your welcome notice
It had been over 30 days since you have received your welcome notice and you have not yet received your card
Naturalization
To see if you are eligible for naturalization, click here
To view the steps to become naturalized, click here
For resources to help new immigrant get accustomed to life in the US, click here
General link for all USCIS forms and their descriptions: all-forms
Visas
*Note: All links posted below are for entry INTO the US
To see if you qualify for the Visa Waiver Program (VWP) to travel to the US, click here
To find out what type of visa you need to visit the US, click here
For immigrant visas, click here
Includes
Family based immigration
Permanent Employment
Adopting outside of the US
For tourist/visitor visas, click here
For non-immigrant, temporary employment, exchange visitor, or foreign media visas, click here
For student visas, click here
For all other types of visas, click here
Veteran Affairs
To see if you qualify for VA health care, click here
If you are already enrolled in the VA health care program and would like access your services, click here
Services include
Pharmacy
Appointment scheduling
Contacting your healthcare team
Accessing medical records
For veteran disability compensation services, click here
To find information about veteran education and training benefits, click here
To find information about veteran career and employment services, click here
For all other veteran-related services, click here
Services include:
Pension
Housing assistance
Life insurance
Burials and Memorials
Records
Service member benefits
Family member benefits
Social Security
To see if you qualify for social security benefits, click here
To create an SSA account, click here
With this account, you can do the following:
See benefits estimates based on your earnings, when you apply, and future income
See how much you’ll get when you apply at different times between the ages of 62 and 70
To make sure last year’s benefit amount was correct
To manage your social security benefits, click here
Services include
Get a benefit letter
Get a tax form (1099/1042s) & request to withhold taxes
Update direct deposit
View benefit payment schedule
Communicate personal situation changes
Identify person to manage benefits for you
Cancel benefits application
To sign up for Medicare, click here
To view the different parts of Medicare to match what coverage you are looking for, click here (Parts A, B, C, & D)
To manage your Medicare benefits, click here
Services include
Get your Medicare number
Replace your Medicare card
Make changes to personal information
Cancel Medicare
Find Medicare providers
IRS/TAX
If you make $64,000 or less, are elderly, or have limited English, you may qualify for free tax return preparation. To learn more and find free tax return preparation sites near you, click here
To find authorized tax return preparers in your area with filterable credentials, click here
To find authorized tax return preparers in your area that can file your taxes electronically, click here
To access the Direct File, which is the IRS’s automatic tax filing program, click here
To create an online IRS account, click here
With this account, you can do the following:
Access tax records
Make and view payments
View or create payment plans
View your balance
Manage profile preferences (go paperless for notices, get an Identity Protection Pin, set up email notifications)
View authorization requests from tax professionals
For a Taxpayer Assistance Center office locator to get in-person help pertaining to the IRS, click here
For tax information for businesses or self-employment, click here
For tax information for charities and nonprofits, click here
For questions about tax law and how they apply to your specific circumstance, access the IRS Interactive Tax Assistant by clicking here
For access to all popular forms, click here.